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Premium Support

Advantages of Premium Support

  • Professional ticket system
  • Extended support by e-mail  (special address, PGP-encrypted)
  • Requests are processed with highest priority
  • Free updates for the licensed major product version
  • Get user name and password to log in to the customer area
  • Use auto-filled contact forms when logged in
  • Access to our FTP server and the release archive
  • Download and view additional documents and resources
  • Send status reports from the running application (e.g. Data Digester)

Premium Support Ticket

 

Your inquiries will be answered  with highest priority so that your issues may be solved as quickly as possible. Premium support extends automatically for another year if not terminated until maturity date.

We recommend to obtain premium support options for all purchased licenses if you are a professional user deploying our products for your daily work. It is also possible to obtain premium support options for the Tech Zone products.

Additional service paid on a hourly basis can be ordered separately e.g. for application customization, module and interface development, as well as professional consulting and training. These services are not part of the premium support and may generate additional costs e.g. for travelling.

Please contact us to get a quote.

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